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19000002345
Interim - Application Outage
Hello,
While we work to fix this bug in our application, please reach out to ABC Inc. customer sup
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19000002367
What is ITSM?
Simplifying ITSM
ITSM (or IT Service Management) refers to all the activities involved in d
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19000002368
What is CMDB?
What is a CMDB?
Configuration management databases (CMDBs) are often referred to as “the he
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19000002386
What is the Freshservice Discovery Agent?
Overview
The Freshservice Discovery Agent can be installed on all your Windows, Mac and Linux mach
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19000002390
How Do I Disable My Notifications?
We would not be able to stop the close ticket notification for a particular ticket. However, if you
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19000002391
How to notify the Requester if an agent adds a public note to the ticket?
We have an email notification available under Admin-->Email notifications called ‘Agent adds comment
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19000002392
How Do I Request a Change?
Note: We've updated our pricing and packaging. This feature is available on Estate & Forest plans fo
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19000002395
Viewing and accessing information about tickets
The Freshservice Ticket View page lets you access a whole lot of information and work on any single
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19000002397
Freshservice System Requirements
Freshservice is a cloud-based service desk app that can be accessed through a web browser or as a mo
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19000002401
How To Make a Strong Password
How To Make a Strong Password
Using short, simple passwords or the same password for all of your