Zoom Camera Not Working
Overview
If your camera is not showing up in the Zoom Settings or it is selected and not showing any video, these tips can help you troubleshoot why it is not working.
Prerequisites
- Zoom desktop client
- Zoom mobile app
If you have not already, test your video to confirm that the correct camera is selected and adjust your video settings. Learn how to test your video.
Troubleshooting tips for macOS
- Make sure that all other programs that utilize the camera, such as Photo Booth and Facetime, are closed.
- Restart your computer.
- If the camera still does not work in Zoom after restarting, check if the camera works in a Mac app, such as Photo Booth or Facetime.
- If it works elsewhere, uninstall the Zoom client and reinstall the latest version from our Download Center.
- If it does not work in any application, contact Apple support.
Note: If you are on on Mac OS 10.14 Mojave and are still having difficulty accessing the camera, check your operating system permissions to confirm that Zoom has access to the camera. See Using the Zoom Client and Zoom Rooms with Mac OS 10.14 Mojave for more information.
Test your video:
You can test your video camera with Zoom before joining the meeting to ensure the camera is working properly.
The steps below will walk you through testing your video manually. You can also start a test Zoom meeting.